Customer Service

Customer Service

OLighting maintains a 5 Star rating from Yahoo! Shopping for Outstanding Service. The award is based entirely off customer feedback provided by our customers to Yahoo! Learn more about how we provide unparalleled levels of service to our clients by clicking here.

Payment Methods

We accept all major credit cards, PayPal, checks, money orders and cash. Credit card payments are typically processed within 24 hours of orders being placed. For check payments, we place a 5-day hold. Products cannot be held without payment, and prices and availability are subject to change, without notice, until an order is confirmed.

Contact Us at 888-544-4898 to speak to a Live Customer Experience Representative 24 hours a day. Our showroom is staffed between the hours of 9:00a - 7:00p Monday - Friday, and 10:00a - 3:00p on Saturday and our call center handles calls for us outside of these hours.

Trade & Volume Discounts - We provide trade pricing to qualified customers who work with Opad as a primary business resource for purchasing on an ongoing basis.

Tell us what you think

Olighting.com welcomes your questions and comments about privacy. Please send e-mail to feedback@Olighting.com

About Us

110% Price Guarantee OLighting will refund 110% of the difference between OLighting's price and the total confirmed price of any manufacturer-authorized internet retailer. The total confirmed price includes shipping, handling and tax as listed on the other retailer's uniquely identifiable invoice or advertisement, faxed or emailed to OLighting, dated within 7 days of the OLighting purchase, for the identical goods shipped to the same address. Invoice must include shipping costs that will be charged (shipping estimates are not acceptable). OLighting must be able to directly verify with the retailer the total confirmed price listed on the invoice in order to issue the refund.

General Return Policy Our Return Policy is simple. Within 21 days of the receipt of your order, you may return for a 100% refund on any lighting fixture or related product that has not been used or installed, is sealed in its original box, and is in resalable condition. Follow our easy Return Instructions and we will even cover your standard shipping charges.

The following types of items and orders do not qualify for returns or refund: • Products Labeled “Specialty Item” or “Made to Order”. • Special purchases, such as: Inventory Sale Items, Custom Quotes.

Refunds

The customer will be refunded once we have received the returned item and inspected the item for damage.

Order Cancellations

Unshipped and unprocessed items can be cancelled as long as the item was not a Specialty Item or Made to Order.

Satisfaction Guarantee

OLighting stands behind the quality of all the products we sell. Your satisfaction with the products you purchase and with the overall experience of dealing with us is of the utmost priority to us. We take every possible measure to represent manufacturers who share in our commitment for design + quality and who construct products of the highest-grade materials, built to rigorous standards.

If there is any issue with an order, if you have any questions, or if you just want to give us some feedback, we would love to hear from you! - Pease contact customer service at 888-544-4898 on Monday - Friday from 9:00a - 7:00p EST, and Saturday from 10:00a-3:00p EST. You may also contact us via e-mail at contact@olighting.com. If you would like to return an item purchased from OLighting, please see our Return Policy.

Privacy Policy & Security

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Your Privacy

At Olighting.com, we are dedicated to protecting your privacy. We use your personal information just to process orders and to help serve you better. We do not sell, rent, or disclose your information to any 3rd party. The only exception to this is a state or federal legal obligation, if such were to exist.

What information do we gather and how do we use it?

At the time of ordering, we require to know your name, mailing address, e-mail address, credit card number, as well as expiration date. This permits us to correctly process and fulfill your order and to let you know of your order status. We may also use the information we are provided to notify you about important functionality changes to the Web site, new OLighting.com services, and special offers we think you'll find valuable, from time to time. If you would rather not receive the kind of information, visit the Your Account page or send us an email to change your preferences.

How does Olighting.com protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access by an industry leader Yahoo.

About "cookies"

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to provide features like storing items in your shopping cart between visits. Most of the latest Web browsers automatically accept cookies, but you can change your browser to such activity.

Your consent

By using our Web site, you consent to the collection and use of this information by OLighting.com. If we opt to alter our privacy policy, we will post such changes on our privacy related page.

Shipping & Processing Policy

With our clients' satisfaction being our #1 priority, and we take pride in offering the safest, most dependable, and fastest delivery service possible. Each order is shipped using the most suitable of the 3 primary shipping methods, depending on size and weight, destination, and delivery time required.

1. For small-to-medium sized parcels being shipped domestically, we typically ship with UPS, Fed Ex, or UPS. Ground shipping is free to the contiguous 48 states. Typical ground delivery times are 1-5 business days. Expedited delivery options are available at an additional charge to the customer. Such additional shipping charges are computed at the time of checkout. Upcharges for orders shipping to Hawaii, Alaska, Canada and Puerto Rico may apply and are determined by Olighting, and must be accepted and paid by the customer prior to orders being shipped. Note: While Olighting does not normally require signature at the time of delivery, it is ultimately up to the driver's discretion. As such, if you require that a signature be required or not be required at the time of delivery, please note these special instructions at the time of the order.
2. Truck/Private Freight delivery services are typically used for Larger Items. In such cases, we offer a curbside delivery, which in some instances may incur a $75.00 oversize-surcharge. These deliveries require that someone is available to accept the delivery and are typically scheduled between the driver and the receiver. In the event that the driver is unable to contact the customer or if the customer misses the appointment to receive the delivery, storage and additional freight charges may apply in addition to the original shipping expense.
3. International Shipments typically ship via DHL and are subject to additional shipping fees that are determined by Olighting, and must be accepted and paid by the customer prior to orders being shipped.

Estimated Shipping Times

Orders typically take 1-3 days to process before they ship, but these are only estimates and can sometimes take longer. This processing time is in addition to the time in transit. For expedited processing, please call 888-544-4898 to speak to a Live Representative Refunds

Copyright Notice

Unless otherwise noted, the contents of this web site are the copyrighted property of OLighting.

If you believe that your copyright in any material has been infringed on OLighting.com or any of OLighting's other sites, please contact us at 888-544-4898 or at contact@olighting.com. You must provide the following information:

1. Identify any copyrighted work that you allege has been infringed;
2. Identify the material on OLighting.com that you claim is infringing, with enough detail so that we may locate it on the site;
3. Provide your address, telephone number, and e-mail address;
4. Provide a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
5. Declare under penalty of perjury that
   (a) the above information in your Notice is accurate, and
   (b) you are the owner or its agent of the copyright interest involved or you are otherwise authorized to act on behalf of that owner; and
6. Provide your physical or electronic signature.

Upon receiving and verifying the validity of your complaint, OLighting may remove content that you allege infringes your copyright.

Affiliate Program

- Coming Soon.

Disclaimer

OLighting makes every possible effort to provide reliable information throughout its entire site; however, we do not guarantee the completeness, accuracy or reliability of the information appearing on the website. The website may contain errors and omissions relating to product description, pricing, options, and availability. We reserve the right to correct or update errors or omissions and to change or correct information at our discretion with or without prior notice. Additionally, we reserve the right to cancel an order for a product in the event of an error or omission in the description of such product, including incorrect pricing information, whether due to a typographical error, an error in information received from our suppliers, or otherwise.