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OLighting stands behind the quality of all the products we sell. Your satisfaction with the products you purchase and with the overall experience of dealing with us is of the utmost priority to us. If you are not 100% satisfied, you may return your item for a full refund within 30 days. See our Return Policy for complete details.
Enjoy the comfort of knowing you have 30 Days to return any unused, uninstalled item as long as it is in its original packaging in resalable condition. Oh, and we’ll pay the shipping both ways. See the O.Trade Return Policy for full details.
Return Policy
General Return Policy
Our Return Policy is simple. Within 30 days of the receipt of your order, you may return for a 100% refund on any lighting fixture or related product that has not been used or installed, is sealed in its original box, and is in resalable condition. Follow our easy Return Instructions and we will even cover your standard shipping charges.
The following types of items and orders do not qualify for returns or refund:
• Products Labeled “Specialty Item” or “Made to Order”. • Special purchases, such as: Inventory Sale Items, Custom Quotes, International Shipments.
Refunds
The customer will be refunded once we have received the returned item and inspected the item for damage.
Order Cancellations
Unshipped and unprocessed items can be canceled as long as the item was not a Specialty Item or Made to Order.
Problems, Questions, Suggestions?
If you have any questions, problems, or suggestions with either your order or our website, please don't hesitate to contact us.
Use our Support Form
e-mail: myorder@olighting.com
Telephone: (888) 544-4898
Fax: (516) 708-1054
Return Instructions
We try to make it as easy as possible for you. Follow these 3 easy steps to return any portion of your order in accordance with our Return Policy.1. Process Your Return
• Print the return label that you received via e-mail at the time of your order.
• E-Mail rma@olighting.com with your order # and the specific items you will be returning. Include reason for the return and indicate whether you prefer a refund, a credit, or a replacement item.
• A Customer Experience Specialist will process your request and provide an RMA# (Return Merchandise Authorization) for you to include on the return label.
2. Packaging
• Ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.
3. Shipping
• UPS Labels: If you received a UPS return label, tape your UPS return label to your box, then drop it off at any authorized UPS Shipping Center. PLEASE DO NOT USE A UPS DROP BOX - you must drop off your return at a UPS Service Center - thank you! Find the UPS Service Center Nearest to You.
• US (Postal Service) Labels: If you received a US (Postal Service) return label, you can either drop it off at your nearest post office or hand it to your USPS mail carrier.
Leave the Rest to Us! Once we receive and inspect the return, we will issue the refund, credit or replacement, and send you an e–mail confirmation once he return is completed.
Have any questions? We are here to help. Call and speak to a Customer Experience Representative at 888-544-4898.
